We are here to help with product questions, orders, delivery, and after-sales support for lighting products.

How We Can Help

·         Product dimensions, materials, specifications, and compatibility

·         Bulb, LED, voltage, color temperature, and dimming questions

·         Order confirmations and status updates

·         Shipping and delivery enquiries

·         Damaged, defective, missing, or incorrect items

·         Returns, exchanges, and refunds

·         Payment-related questions

Existing Orders

When contacting us, include your order number, the email address used at checkout, and a brief description of your enquiry. This helps us locate your order efficiently.

Damaged or Incorrect Items

Contact us as soon as possible and provide clear photographs or video of the product, outer packaging, protective materials, shipping label, and the issue. Please keep the product and packaging until our review is complete.

Returns

Please contact us at service@lampvero.com before returning any item. We will review the request and provide the appropriate instructions and designated return address. Items returned without authorization may not be accepted or processed.

Business Information

lampvero is an online lighting store operated by Chengdu Xinli Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through https://lampvero.com/.

Brand Name: lampvero

Company Name: Chengdu Xinli Trading Co., Ltd.

Registered Address: No. 99 Jianxin Road, Building 1, Room 2202, Chenghua District, Chengdu, Sichuan, China

Website: https://lampvero.com/

Email: service@lampvero.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST

Contact Us

For customer support, email us at the address below and include your order number whenever your enquiry concerns a purchase.

Email: service@lampvero.com

We aim to respond to customer inquiries within 1-2 business days.