Answers to common questions about ordering lighting products from lampvero.

How do I place an order?

Choose a lighting product and any available size, finish, color, bulb, or configuration option, add it to your cart, and complete checkout with accurate contact, shipping, and payment information.

Can I change or cancel my order?

Contact us as soon as possible at service@lampvero.com. We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed after processing or shipment preparation has begun.

How do I choose the right light?

Review the product dimensions, intended room or application, mounting method, voltage, wattage, bulb base, color temperature, brightness, IP rating, and dimmer compatibility shown on the product page. Measure your space before ordering.

Are bulbs included?

Check the individual product page. Some fixtures include an integrated LED or bulb, while others require a separately purchased compatible bulb. Do not exceed the stated maximum wattage or use an incompatible voltage or base.

Can the light be dimmed?

Only use a dimmer when the product page or supplied instructions state that the fixture or bulb is dimmable. A compatible dimmer and compatible light source may both be required.

What voltage do I need?

Check the voltage information on the product page before ordering. Use the product only with a compatible supply and follow local electrical requirements. Do not connect a fixture to an incompatible voltage.

Can I install the light myself?

Follow the supplied installation instructions. Because electrical work can be hazardous, installation should be performed by a qualified electrician where required or whenever you are not confident about the work.

How can I track my order?

When tracking becomes available, we will send a shipping confirmation email. Tracking may take several business days to update after a label is created.

When will my order arrive?

Orders are generally processed within 1-3 business days after payment confirmation. Standard delivery to the United States generally takes approximately 5-12 business days after dispatch; international timing varies by destination, carrier, customs, and local conditions.

What if my order arrives damaged?

Contact us promptly with your order number and clear photos or video of the damage, product, packaging, and shipping label. Keep all packaging until we complete our review.

How do I request a return or refund?

Contact service@lampvero.com within 30 calendar days after delivery and before sending anything back. If approved, we will provide return instructions. Eligible refunds are issued to the original payment method after inspection, usually within 5-10 business days.

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary by location, currency, device, and payment provider.

Business Information

lampvero is an online lighting store operated by Chengdu Xinli Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through https://lampvero.com/.

Brand Name: lampvero

Company Name: Chengdu Xinli Trading Co., Ltd. 

Registered Address: No. 99 Jianxin Road, Building 1, Room 2202, Chenghua District, Chengdu, Sichuan, China

Website: https://lampvero.com/

Email: service@lampvero.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST

Contact Us

Still need help? Email lampvero customer support with your order number and question.

Email: service@lampvero.com

We aim to respond to customer inquiries within 1-2 business days.