This policy explains how orders placed through https://lampvero.com/ are processed, packed, shipped, tracked, received, and handled when delivery problems occur.

Order Processing

Orders are typically processed within 1-3 business days after payment is confirmed. Processing time is separate from delivery time; weekend and holiday orders generally begin processing on the next business day. Lighting products may require additional protective packaging.

Estimated Delivery

For orders shipped to the United States, standard delivery generally takes approximately 5-12 business days after dispatch. International delivery varies by destination, carrier, customs processing, and local conditions. Estimates are not guarantees.

Shipping Methods and Costs

Available shipping methods, fees, geographic restrictions, and estimated delivery times are displayed at checkout. Costs may vary with destination, method, package size, weight, and order contents.

Fulfillment and Tracking

Orders may be fulfilled from our facilities or partner facilities. Items in one order may ship separately and have separate tracking numbers. Tracking may take several business days to update after a label is created.

Delivery Problems

Inspect the product and packaging promptly. For damage, missing components, an incorrect item, or a package that appears lost, contact us with your order number, tracking information, and clear photos or video. If tracking says delivered, check secure delivery areas, household members, building reception, neighbors, and the local carrier before contacting us.

Address and Customs

Customers are responsible for a complete and accurate shipping address. Address changes cannot be guaranteed after processing begins. International shipments may involve customs inspections, duties, taxes, or local fees imposed by the destination country; unless stated otherwise at checkout, these are the recipient's responsibility.

Returns and Refunds

Contact service@lampvero.com before sending a product back. If eligible, we will provide the designated return address and instructions. Refund timing and shipping-cost treatment are governed by our Return and Refund Policy.

Business Information

lampvero is an online lighting store operated by Chengdu Xinli Trading Co., Ltd.

 The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through https://lampvero.com/.

Brand Name: lampvero

Company Name: Chengdu Xinli Trading Co., Ltd.

Registered Address: No. 99 Jianxin Road, Building 1, Room 2202, Chenghua District, Chengdu, Sichuan, China

Website: https://lampvero.com/

Email: service@lampvero.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST

Contact Us

For ordering, shipping, tracking, delivery, returns, refunds, damaged products, or other order-related issues, contact lampvero customer support.

Email: service@lampvero.com

We aim to respond to customer inquiries within 1-2 business days.