This policy applies to purchases made through https://lampvero.com/ and explains when lighting products may be returned or refunded.

Return Window

Eligible products may be returned within 30 calendar days after delivery. Contact service@lampvero.com within the deadline and before sending any item back.

Return Eligibility

·         Unused, unaltered, and in original condition

·         Returned with original packaging, manuals, mounting hardware, and included accessories

·         Safely repackaged to prevent transit damage

·         Accompanied by proof of purchase

Do not install, modify, cut, wire, or otherwise alter a product you may wish to return. Keep all packaging until you are satisfied with the order.

Non-Returnable Items

·         Customized or personalized products

·         Gift cards

·         Final-sale products clearly marked non-returnable before purchase

·         Products damaged by misuse, improper installation, incorrect voltage, modification, or improper care

·         Items returned incomplete or without required packaging

These restrictions do not apply where a return or remedy is required by applicable consumer law.

How to Request a Return

Email service@lampvero.com with your order number, the item, reason for return, and photographs or video where relevant. We will provide instructions and a designated return address. Do not send returns to the registered address unless specifically instructed.

Return Shipping Costs

For change-of-mind or incorrect-selection returns, the customer is generally responsible for return shipping and original shipping charges are generally non-refundable. For approved damaged, defective, incorrect, or materially misdescribed items, we will provide an appropriate solution in accordance with applicable law.

Refund Method and Timing

After an eligible return is received and inspected, an approved refund will be issued to the original payment method within 5-10 business days. Banks and payment providers may need additional time to display it.

Exchanges and Order Cancellations

Contact us before returning an item if you want an exchange. Changes or cancellations cannot be guaranteed after processing or shipment preparation has begun.

Business Information

lampvero is an online lighting store operated by Chengdu Xinli Trading Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through https://lampvero.com/.

Brand Name: lampvero

Company Name: Chengdu Xinli Trading Co., Ltd.

Registered Address: No. 99 Jianxin Road, Building 1, Room 2202, Chenghua District, Chengdu, Sichuan, China

Website: https://lampvero.com/

Email: service@lampvero.com

Customer Service Hours: Monday-Saturday, 9:00 AM-6:00 PM EST

Contact Us

For assistance with returns, refunds, exchanges, cancellations, damaged products, or incorrect items, email lampvero customer support.

Email: service@lampvero.com

We aim to respond to customer inquiries within 1-2 business days.